Terms and Conditions and Privacy Policies

This website is operated by Valdy’s Jewelry LLC, based in Tampa, Florida. In these Terms and Conditions, the words “Valdy’s Jewelry”, “Valdy’s”, “we”, “us” or “our” refer to Valdy’s Jewelry LLC. By accessing our website, browsing it, creating an account or making a purchase, you agree to these Terms and Conditions, as well as the other policies published on our site, including our Return and Exchange Policy, Shipping and Delivery Policy, and Privacy Policy. If you do not agree to these terms, you must not use our website or our services.

1. USE OF OUR ONLINE STORE

The website and its services must be used exclusively for lawful purposes. The user may not use our site to engage in fraudulent or illegal activities, provide false information, attempt to gain unauthorized access to our systems, introduce viruses or malicious code, interfere with site security, or infringe upon the intellectual property rights of Valdy’s Jewelry LLC or third parties. We reserve the right to restrict or terminate access to the site in the event of a violation of these terms.

2. PRODUCTS AND DESCRIPTIONS

Valdy’s Jewelry LLC makes reasonable efforts to correctly present the features, images, dimensions, colors, and other information of its products. However, the appearance of a piece of jewelry may vary slightly due to factors such as lighting, photography, screen settings, manufacturing, or characteristics inherent to each piece. Jewelry may be available in 10K, 14K, or 18K gold, as indicated in the corresponding description. When the weight of a piece is indicated, it may be approximate and present minor variations inherent to manufacturing. If the customer believes there is a significant discrepancy between the weight or carat received and what was purchased, they must follow the procedure established in our Return and Exchange Policy.

3. PRICES AND AVAILABILITY

The prices of our products are subject to change without notice. The publication of an item on our website does not permanently guarantee its availability. We reserve the right to correct errors related to prices, inventory, features, images, promotions, discounts, or descriptions. If we detect a material error related to an order before its fulfillment, we may contact the customer to offer a solution or cancel the order. If a paid order is canceled by Valdy’s Jewelry LLC, the corresponding refund will be issued to the original payment method.

4. ORDERS

Valdy’s Jewelry LLC reserves the right to accept, limit, reject, or cancel orders when there is a legitimate reason, including: * reasonable suspicion of fraud; * payment authorization issues; * incorrect or incomplete information; * lack of inventory; * significant pricing or description errors; * orders that reasonably appear to be placed for unauthorized resale. The customer must provide true, up-to-date, and complete information when making a purchase.

5. BILLING AND SHIPPING INFORMATION

The buyer is responsible for verifying that their name, billing address, shipping address, email address, and phone number are correctly entered before completing the order. Valdy’s Jewelry LLC will not be responsible for delays or issues caused exclusively by incorrect information provided by the customer. If you detect an error in the address, you must contact us as soon as possible. We cannot guarantee that an address can be modified once the order has been processed or shipped.

COMMITMENT TO OUR CUSTOMERS

We want our customers to be able to shop with confidence. If you have questions about the style, size, weight, measurements, or features of a piece of jewelry, we recommend contacting us before the order is shipped. If you request to cancel a purchase before the order has been shipped, and the cancellation can be processed prior to dispatch, you will receive a full refund without a restocking fee. Restocking fees described below apply only to certain returns after delivery. They do not apply to approved exchanges or cancellations made prior to shipment. Valdy’s Jewelry LLC may, at its discretion and when applicable, waive a restocking fee under certain circumstances.

6. ONLINE PURCHASE RETURNS AND EXCHANGES

Purchases made through our online store are eligible for return or exchange request within 7 days following the confirmed delivery date. After this period, we will not accept returns or exchanges, except when applicable due to an error attributable to Valdy’s Jewelry LLC. Before returning any item, the customer must contact us and receive authorization. Packages returned without prior authorization may be rejected and sent back to the sender.

7. RESTOCKING FEES

The following fees will apply only to approved returns and not to exchanges or cancellations made prior to shipment: * Orders of $1,000 or more: $75 * Orders under $1,000: $35 * Cuban links → 10% additional, calculated on the purchase price before taxes. If Valdy’s Jewelry LLC begins offering customized or custom-made pieces in the future, additional fees or conditions may be established and will be clearly communicated prior to purchase. All applicable return fees must be displayed or available for review before completing the purchase.

8. RETURN SHIPPING

Except when the return is the result of a confirmed error by Valdy’s Jewelry LLC, the customer will be responsible for the cost of shipping the piece back. All returns must: * have been previously authorized; * be correctly and carefully packaged; * include the items originally corresponding to the piece; * be shipped using a traceable method; * be insured for the full value of the piece when applicable. Valdy’s Jewelry LLC will not be responsible for loss or damage occurring during the transit of a return when it is the result of insufficient packaging, unfulfilled shipping instructions, or circumstances attributable to the sender.

9. REQUIREMENTS TO ACCEPT A RETURN

To be eligible for a return, the piece must: * be unworn; * be in its original condition; * not have been damaged; * not have been altered; * not have been adjusted or modified by third parties; * be returned within the authorized period. We reserve the right to inspect all returns before approving a refund.

10. FINAL SALE ITEMS

Pieces clearly identified as FINAL SALE at the time of purchase cannot be returned or exchanged, except when there is a defect or error that legally requires a remedy. Any item made specially for the customer, modified, engraved, adjusted, or customized in the future may be considered a final sale provided that this condition is clearly communicated prior to purchase. If Valdy’s Jewelry LLC subsequently establishes other final sale categories, these will be clearly indicated in the product description or before completing the purchase.

11. WEIGHT OR CARAT DISCREPANCIES

If the customer believes they received a piece whose weight or carat is materially different from what was indicated in their purchase, they must contact Valdy’s Jewelry LLC within 14 days following delivery. We may request that the piece be sent back for inspection and verification. When we confirm that the error is attributable to Valdy’s Jewelry LLC, we may provide a prepaid return label and offer, as applicable: replacement of the piece or a full refund, at no additional charge to the customer. After the established period, claims will be evaluated according to the circumstances and rights applicable under the law.

12. REFUND PROCESSING

When we receive a return, the piece will be inspected. The customer will be notified when the return has been received and when it is determined whether the refund has been approved. Approved refunds will be issued to the original payment method typically within 7 business days from approval. Banks, card issuers, and payment providers may require additional time to reflect the funds in the customer's account.

13. EXCHANGES

Exchanges may be requested within the same 7-day period following confirmed delivery. Approved exchanges will not be subject to a restocking fee. The availability of the new piece will depend on existing inventory at the time the exchange is processed. Valdy’s Jewelry LLC may provide a prepaid return label for approved exchanges when indicated during the authorization process.

14. ORDER CANCELLATION

The customer may request the cancellation of their order before it has been shipped. When the cancellation is processed prior to dispatch, a full refund will be issued and no restocking fee will be charged. Once the order has been shipped, any request must be handled under our applicable return policy. Nothing in this section limits the rights the customer may have under federal laws regarding orders that cannot be shipped within the promised timeframe.

15. SHIPPING AND PROCESSING TIMES

Estimated processing and shipping times will be indicated on our website or during the purchase process when applicable. These times may differ from the transit time provided by the carrier. Valdy’s Jewelry LLC will make reasonable efforts to ship each order within the timeframe communicated. When we are unable to ship within the originally advertised period, we will notify the customer and proceed in accordance with applicable legislation, including offering the option to accept the delay or cancel the purchase and receive the corresponding refund. The FTC requires sellers to have a reasonable basis for advertised timeframes; if no timeframe is announced, there must generally be a reasonable basis to be able to ship within 30 days.

16. TRACKING AND PACKAGE DELIVERY

When applicable, we will provide order tracking information. Delivery shall be considered completed when the carrier correctly logs the package as delivered to the address provided by the customer, subject to any rights the customer may have under the law and any applicable investigation. If a package shows as delivered but the customer cannot locate it, they must contact us as soon as possible so we can review the available information and determine the next steps. We will not use an automatic "shows delivered, customer's problem" rule; each case may be evaluated based on tracking, signature, provided address, carrier documentation, and other circumstances.

17. SIGNATURE FOR HIGH-VALUE ORDERS

For security reasons, certain high-value orders may require the signature of an authorized person at the time of delivery. Valdy’s Jewelry LLC may determine when a signature or another additional security measure is necessary.

19. PAYMENTS AND FINANCING OPTIONS

Valdy’s Jewelry LLC accepts credit and debit cards and may offer financing options for certain online purchases. Currently planned options include: Klarna: allows purchases to be split into multiple payments, subject to eligibility and approval. Affirm: offers payment plans for eligible customers. Rates, terms, and conditions may vary. Afterpay: allows certain purchases to be split into multiple payments, subject to approval and eligibility. Approvals, limits, rates, payment dates, and other conditions are determined directly by the respective provider. Valdy’s Jewelry LLC does not determine or guarantee financing approval.

20. PAYMENT VERIFICATION AND FRAUD PREVENTION

To protect our customers and the business, certain orders may be subject to additional verifications. When there is a reasonable suspicion of fraud, we may temporarily delay processing, request additional information, decline the transaction, or cancel the order. The requested information must be limited to what is reasonably necessary to verify the legitimacy of the transaction.

21. PAYMENT DISPUTES AND CHARGEBACKS

If a customer believes there is an issue with a purchase, we recommend that they contact us to try to resolve it. When a dispute or chargeback is filed, Valdy’s Jewelry LLC may provide the bank, card company, payment provider, or other corresponding entity with documentation related to the transaction, including purchase confirmations, policy acceptances, communications, tracking, and proof of delivery, to the extent permitted by law. This provision does not eliminate or restrict the consumer's legal rights to dispute charges when applicable.

22. THIRD-PARTY SERVICES

Our site may use third-party providers for payments, financing, hosting, shipping, analytics, security, or other services necessary to operate our store. These third parties may have their own terms and policies. Valdy’s Jewelry LLC does not control the independent conditions imposed directly by such providers.

23. EXTERNAL LINKS

Our website may contain links to sites or services managed by third parties. We are not responsible for the practices, content, security, or privacy policies of external pages that are not controlled by Valdy’s Jewelry LLC.

24. INTELLECTUAL PROPERTY

The name Valdy’s Jewelry, our logos, original photographs, designs, graphics, text, videos, and other material created for our business are protected by applicable intellectual property laws. They may not be copied, distributed, reproduced, modified, published, or used commercially without prior authorization from Valdy’s Jewelry LLC, except when the law permits such use.

25. USER CONTENT AND COMMENTS

When our site allows reviews, comments, or other content, the user will be responsible for ensuring that what is published is true and does not infringe upon the rights of third parties. Illegal, fraudulent, threatening, defamatory, abusive, obscene, or malicious content, or content containing viruses or harmful code, will not be permitted. We may moderate or remove content when there is a legitimate reason to do so.

27. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Valdy’s Jewelry LLC will not be liable for indirect, incidental, special, or consequential damages arising exclusively from the use or inability to use the website or situations reasonably beyond our control. Nothing in these Terms and Conditions is intended to exclude, limit, or eliminate consumer rights, statutory warranties, or liabilities that cannot be excluded under applicable law.

28. SITE AVAILABILITY

We do not guarantee that our website will be available uninterrupted or error-free at all times. We may perform maintenance, updates, or modifications that cause temporary interruptions.

29. CHANGES TO THESE TERMS

Valdy’s Jewelry LLC may modify these Terms and Conditions when necessary. The updated version will be published on our site along with its corresponding date. For a purchase already made, the terms and policies that legally apply to that transaction will apply, including the version in effect and presented to the customer at the time of purchase.

30. SEVERABILITY

If any provision of these terms is declared invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by law.

31. ENTIRE AGREEMENT

These Terms and Conditions, together with our Privacy Policy, Return and Exchange Policy, Shipping and Delivery Policy, and any other applicable policy presented to the customer, constitute the general rules governing the use of the website and purchases made with Valdy’s Jewelry LLC.

32. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida and applicable federal laws of the United States.

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