Frequently Asked Questions

What types of gold do you sell?: We work with 10K, 14K, and 18K gold jewelry, depending on the piece.
Are the pieces made of real gold?: Yes. Each product indicates the corresponding karat in its description.
Can the weight of the jewelry vary?: Yes. The indicated weight may be approximate and may present slight variations inherent to manufacturing.
Do you ship within the United States?: Yes. We ship to different states within the United States.
How long does it take for my order to be shipped?:Processing time may vary depending on the piece and availability. The estimated time will be provided during purchase or after confirming the order.
How can I know where my order is?: Once the order is shipped, you will receive tracking information when available.
What happens if my package shows as delivered but I cannot find it?: Contact us as soon as possible to review the tracking, delivery address, and information provided by the carrier.